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HP notebook was trying to restart, now frozen, can't shut off or anything

HP notebook, Windows 10
Microsoft Windows 10 (32-bit)

Cannot shut down, totally frozen in 'restarting' mode 

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Provost Provost
Provost
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Solved!

HP notebook was trying to restart, now frozen, can't shut off or anything

Hi,


Press Power button continually for 2-5 seconds to shut down

Then tap away f2 key as soon as you power on laptop, do extensive hard drive and memory tests from UEFI System Diagnostics

What is your notebook?
http://support.hp.com/in-en/document/c00033108


Regards

Visruth
I'm a Volunteer AND I don't work for HP


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
Ann171 Honor Student
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Message 3 of 4
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Solved!

HP notebook was trying to restart, now frozen, can't shut off or anything

tried but power button does nothing. There's no fan running or anything. It's like it is shut down

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Provost Provost
Provost
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Solved!

HP notebook was trying to restart, now frozen, can't shut off or anything


Do a hard reset: http://support.hp.com/in-en/document/c01684768

Try powering on with AC charger connected and battery removed

I'm a Volunteer AND I don't work for HP


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
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