Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

HP pavilion dv6 Computer was froze black screen

Microsoft Windows 8.1 (32-bit)
Computer was doing updates 2 days ago and froze black screen. Now will not boot up. Starts process and then freezes. It did boot up once yesterday and was fine for a few hours,
2,840 2,755 184 359
Message 2 of 2
Flag Post
HP Recommended

HP pavilion dv6 Computer was froze black screen

Thank you for joining in! Here at the Support Forums you will find solutions, suggestions and helping hands! I will do my absolute best to help you come to a resolution. I understand that your Notebook will not start.


Have you connected the Notebook to an external monitor or TV? Please try this step first to see if the display on the external Monitor or TV is black also.  


Have you tried performing a hard reset?

Did you receive any error messages?

Do you have any beep codes or blinking LED lights

Have you done a BIOS reset?

Can you get into the BIOS?


Do you hear the fan running? If so, please try and use the Computer Starts but Screen Remains Blank document for additional troubleshooting. 


Although it is time consuming, HP PC Hardware Diagnostics (UEFI) enables you to test the main components on your Notebook. This should work even if the Notebook will not open to Windows. Please do the UEFI Extensive System Tests.


If this reply helped, please use the Accept as Solution button. If you want to give me a virtual high five, please click the Thumbs Up icon below. 


Please let me know what the results of the suggestions above are. 


Thanks for joining in!

Have a good one Smiley Happy

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation