08-15-2016 10:31 AM
08-18-2016 11:51 AM - last edited on 03-16-2017 10:13 AM by OscarFuentes
Thank you for joining in! Here at the Support Forums you will find solutions, suggestions and helping hands! I will do my absolute best to help you come to a resolution. I understand that your Notebook will not start.
Have you connected the Notebook to an external monitor or TV? Please try this step first to see if the display on the external Monitor or TV is black also.
Have you tried performing a hard reset?
Did you receive any error messages?
Do you have any beep codes or blinking LED lights?
Have you done a BIOS reset?
Can you get into the BIOS?
Do you hear the fan running? If so, please try and use the Computer Starts but Screen Remains Blank document for additional troubleshooting.
Although it is time consuming, HP PC Hardware Diagnostics (UEFI) enables you to test the main components on your Notebook. This should work even if the Notebook will not open to Windows. Please do the UEFI Extensive System Tests.
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Please let me know what the results of the suggestions above are.
Thanks for joining in!
Have a good one
I work on behalf of HP
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