12-10-2019 01:42 AM
I've got a hp pavilion notebook that won't go past the HP logo screen then restarts auto shuts on and off never getting past the First logo page HELP I NEED TO RETURN LAPTOP TO NEIGHBOR
12-12-2019 11:19 AM
@TheChiefUSN Welcome to HP Community!
I have a few steps that should help,
Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with the HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.
To determine what is causing the failure, try to isolate the problem by:
Performing a memory self-test
Checking for loose memory modules
Testing the memory modules
Testing the memory slots
For more details: Click here (Windows 10-Notebook)
let me know how that pans out,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue,
Mark this post as an "Accepted Solution".