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AustinB29
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Message 1 of 2
176
Flag Post

HP pavilion laptop Blank screen when powered on

HP Recommended
Pavillion energy star

I power it on and everything seems fine but the screen is just dark. Not like the screen went out but not loading. If I wait long enough a Q&R Code will show up for a short time and say contact HP stop code how do I fix thisAnd what does it mean?

1 REPLY 1
KrazyToad
Retired
Retired
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Message 2 of 2
Flag Post
HP Recommended

@AustinB29

 

Welcome to HP Support Community


I would like to help

 

Try getting to BIOS and let me know if the Notebook boots up to BIOS

 

Shut down the Notebook and upon restarting keep hitting on F10 till you see System Configuration Menu

 

If you are unable to get to BIOS, please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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