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rvmvasagam
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Message 1 of 2
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HP pavillion Ryzen 5 Takes 5 minutes to boot up

HP Recommended
HP Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

I bought the laptop 1 week before with 8 GB Ram and 4 GB dedicated Graphic card along with AMD RYZEN 5 processor. All went south when i touch the power button. It takes around 5 minutes to boot up. Even my old lap boot up in a minute.  please show me some solution.

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WAWood
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Message 2 of 2
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@rvmvasagam 

We have no way to access your PC, so we have no way to determine the problem or provide any solutions.

 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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