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Archery26
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Message 1 of 2
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HP reset

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14-dqooo5ci

We have a new HP laptop and do not recall setting a password on the startup screen. It asks us security answers which it says are wrong as well. No one can remember what it might be and the f11 factory reset is not working. What can we do?

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MarcusC
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Message 2 of 2
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Hey Archery 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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