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Posts: 1
Member Since: ‎12-16-2017
Message 1 of 2 (86 Views)

HP specter not charging/dead!!

Product Name: HP Spectre X360
Operating System: Microsoft Windows 10 (32-bit)

My HP Spectre X360 was working wonderfully. I purchased it in May 2016 so it is pretty new. As I was using my computer, the battery died and when I tried to plug it in nothing happenned. The LED light next to the power port doesn't turn on. I ordered a new AC adapter to make sure it wasn't the adapter and it still doesn't work. Any idea what this might be? Like I said the computer is new. 

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HP Support Agent
Posts: 4,519
Member Since: ‎10-14-2016
Message 2 of 2 (57 Views)

Re: HP specter not charging/dead!!

Hi @Langrand1818,


Thank you for posting on HP Forums,

The Flower_Bud is at your service.


I understand you are in need of support,

Since you've tried possible troubleshooting steps, I suggest you contact our phone support. 


HP Support can be reached by clicking on the following link:


* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.


They will be happy to assist you immediately.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation