10-04-2016 04:58 AM
You should be more careful when claiming to have a solution such as this.
I've experienced the same symptoms, ordered this new part, opened my machine, only to find that this was not the fault.
The fault is the motherboard is completely burned out and needs replacing!
HP now (after 3 weeks with them) say they cannot help me as I have opened the case.
So thanks to uyou for your terrible advice, I now have not only a $1500 broken machine, but now a broken machine that cannot be fixed.
10-26-2016 06:19 PM
I should follow up this post with an update. Despite my promise to never buy an HP again, I could not stand the Yoga 900. I stuck with it, though--until it died about three weeks after I bought it. (I feel very unlucky with computers, right now.) Fortunately, BestBuy sent it in for repair and Lenovo said it could not be repaired, so I got a full refund. That actually was kind of lucky, since I hated it so much.
The x360 is so awesome (aside from the motherboard simply failing) that I decided to buy the second iteration (13-4103dx) and hope that it is more reliable. But I bought the 3-year warranty from HP for $250 just in case.
So I now have basically the same machine, with the same specs, that is one model year newer. At least if it stops working now, HP has to come fix it on site within 3 business days at their expense.
I have to say I am really enjoying having the x360 again--even if I am still quite angry that HP wouldn't recognize the problem with the first iteration and stand behind the machines with the dying motherboards. This machine is so thin, so solidly built, has such an awesome battery life, a bright 1080p screen, and is so fast that it just amazes me.
10-27-2016 12:47 AM
I just got off the phone with HP Support and the diagnosis is just as I expected: I have a dead motherboard. I was using my Spectre x360 and all of a sudden I hear a pop and the computer shutsoff. A hard reset doesn't work; plugging in the AC charger elicits no response (no power on, no LED). All these symptoms point to a blown capacitor, which seems to be a reoccuring issue in these forums. I bought this laptop when it was first revealed at over $1000, and now its dead, just a few months after the default warranty expired. HP, what can I do when this is considered a manufacturing defect?
10-27-2016 01:16 AM
Do you have any kind of consumer protection authority where you live?
Did HP support diagnose the fault over the phone, or did you send your laptop away for repair?
10-27-2016 01:51 AM
I live in Michigan but I'm not sure what kind of consumer protections the US has. I haven't sent my laptop away for repair yet because they quoted me $499 for the repair and $220 for the warranty that follows, which is a neccessity if I get it repaired. At this point, investing another $720 for a $1000 sounds rediculous. I'm not sure how to proceed.
My profession is in engineering at another consumer electronic company (think smartphones), and a defect like this is just unheard of; this is a terminal flaw that kills the product in less than 2 years. These forums indicate systematic failures for this issue, something that can be verified through lifecycle testing a batch of units. Laptops are engineered to last 3-5 years...we're not even halfway to the minimum expected life right now!!!
What HP should be doing is what Apple usually does with these issues: extending the warranty for this particular issue. This means they don't have to implement a recall. With 200 posts related to this issue, I can see it becoming the "Galaxy Note" brand-suicide of the Spectre line. Maybe the only way HP will do anything is through a class action law suit.
12-10-2016 12:52 PM
Looks like i'm late to the party, but my 1.5 year old spectre x360 finally had the exact same power failure this week. No power, no LED, nothing.
Now it's a $1000 piece of brick and it's out of warranty. I don't know whether i'm super lucky or super unlucky that my defective spectre x360 lasted me more than one year. I heard that it's going to be $500 for a motherboard replacement, and who knows how long the replacement would last. Nah, it's my first HP laptop and it's my last one.
Shame on you HP.
12-10-2016 04:47 PM - last edited on 12-11-2016 06:24 AM by danny-r
I am so disappointed in this 1500 piece of **bleep** before me! HP, You have stolen millions of dollars from thousands of people, and add insult to injury by charging us to repair your defect?!! Ballsy
12-11-2016 08:02 AM
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Well isn't that cute?! Lol 😂