HP spectre x360 won't boot up.

[Jaxon321]

Hi hp community,

when I booted up my laptop, it showed "boot device not found", a classic hard disk-(3F0) error message. I was able to fix this by enabling legacy support and disabling the secure boot before.

but the other day when I booted up, it showed a different message saying "reboot and select proper boot device". some online tips suggested to disable the legacy support but that just brought me back to the 3F0 message.

here are some other thing I checked:

1. No system test option in system diagnostics

2. Under UEFI boot order, the OS boot manager is the first, but when I click on it, it shows "OS boot manager is not found" (and there is a little arrow beside the option on the left for some reason).

3. The hard drive test passed on both quick check and extensive check.

4. Performed hardware reset by holding the power button for 15 seconds but nothing changes.

5. Defaulted the bios settings but it just shows the 3F0 error when boot up.

I feel like I am in a dead loop here. Please help.......

[Jaxon321]

should I just get a new SSD instead at this point?

Any recommendation of SSD?

[praveen196]

@Jaxon321 Welcome to HP Community!

I understand that you are looking for a new SSD.

I have checked the manual.

Your model Support for the following solid-state drives:

● 2-TB, M.2 2280/DS, SATA-3, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe) solid-state drive with triple level cell (TLC)

● 1-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC

● 512-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC

● 360-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC

● 256-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC

● 128-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[Jaxon321]

Hi, thank you for replying. 

I actually put the SSD from the spectre on a different laptop and it worked fine, so the SSD is not the issue here.

I think the problem is that the motherboard won't read any drivers. I tried to reinstall the windows with a usb stick and the system doesn't even recognize there is a sd card. It might not read the SSD either. 

However, the hard drive test did pass indicating it recognized the SSD, so i am very confused here.

Any suggestions of how to fix this? 

Thank you!

[Echo_Lake]

@Jaxon321

Thank you for posting back. 

When the computer starts, the system BIOS begins to check a pre-determined list of drives and devices that may contain an operating system such as Windows. The computer can boot an operating system from a hard drive, floppy drive, CD or DVD optical drive, USB storage device, or a network. The order in which the devices are checked is configurable through the BIOS setup menu.

Configuring the boot order

Follow the steps below to configure the boot order on most computers.

1. Turn on or restart the computer.

2. While the display is blank, press the f10 key to enter the BIOS settings menu.

   The BIOS settings menu is accessible by pressing the f2 or the f6 key on some computers.

3. After opening the BIOS, go to the boot settings.

   • For notebook PCs: select the Storage tab, and then select Boot Options.

   • For desktop PCs: select the System Configuration tab, and then select Boot Order.

4. Follow the on-screen instructions to change the boot order.

Reset the boot order to the default settings

To reset the boot order to the default settings, follow the steps below.

1. Turn on or restart the computer.

2. While the display is blank, press the f10 key to enter the BIOS settings menu.

3. In the BIOS Setup utility, select the File tab.

4. Select Apply Defaults and Exit.

   The BIOS setup utility closes and the computer boots into Windows.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Jaxon321]

Hi there, thank you for the advice.

But I tried to default the boot option but it just gave me the 3F0  boot device not found message. 

[praveen196]

@Jaxon321

Thank you for the update.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

This post is with reference to the thread you had recently created on our HP Support Community.

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Cheers 🙂