• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP Envy x360 convertible
Microsoft Windows 10 (32-bit)

Hi, I have a HP Envy x360 convertible laptop. Recently it has stopped working, blank screen says to reboot system and then says that windows failed to start: A recent hardware or software might be the cause. Just wondering on how to insert windows installation disc

1 REPLY 1
HP Recommended

@Amaya25 -- you either have:

  • a hardware problem -- your disk-drive is failing, and needs to be replaced,
  • a software problem -- the file-system on the disk-drive is mucked-up (imagine a public library with no method of searching for any book on any topic, or  with "math" books merged with the "french" books.)

The latter type of problem is repairable. See: Download Windows 10 (microsoft.com)

to download, for free, a copy of Windows 10.

 

If you boot your computer from this download, you can choose the "repair" option, to try a repair of the file-system.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.