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‎09-23-2021 01:01 PM - edited ‎10-15-2021 11:55 AM

HP Recommended
Product: HP ProBook x360 11 G3 EE
Operating System: Microsoft Windows 10 (64-bit)

Problem:

Solid amber F12

Caps lock 2.2 (2 long, 2 short) blink code.

 

I have the latest x360 11 G3 EE BIOS (sp133114.exe) installed to a flash drive.

 

Problem #1 - Once plugged into the charger, holding down the power button does not turn off the system. It immediately restarts on its own, I am unable to make the device stay in an un-powered state without removing the battery.

 

Problem #2 - Caps Lock is flashing a 2.2 LED white light code, 2 long 2 short. After running the above BIOS program and installing to a flash drive, I insert the flash drive and have tried the following combinations:

 - Drive in - Windows Key + B, power on, keep key combo held. No change after 3-5 minutes of waiting.

 - Drive in - Windows Key + V, power on, keep key combo held. No change after 3-5 minutes of waiting.

 - Drive in - B Key, power on, keep key combo held. No change after 3-5 minutes of waiting.
 - All above without drive, same results.

 

Any suggestions would be wonderful, I have 20+ devices with the exact same issue.

4 REPLIES 4

‎10-07-2021 09:08 AM

HP Recommended

Still seeking a solution.

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‎10-13-2021 01:22 PM

HP Recommended

Still seeking a solution.

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‎10-15-2021 11:56 AM

HP Recommended

Still seeking a solution.

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‎11-08-2021 11:30 AM

HP Recommended

Two months later, still seeking a solution.

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