HPEnvy 360 will not wake up from sleep

[jfb1234a]

I've seen this problem listed so many times... how completely unnacceptable for an expensive computer. WHat a joke.

I cant use any of the solutions that are listed because i dont have the options that the solutions suggest, such as the power management option in the device manager for the keyboard, or the options shown in the power managemnet area. Litteraly every solution i try to follow gets blocked because the options arent there. And.. are you kidding... after paying this much for a laptop.. you want me to start messing about with BIOS etc? I have done all updates, no differemce. HP... you are really really crap.

James

[praveenbv]

Hi@jfb1234a, Welcome to the HP Support Community!

We reviewed your post and I understand that the sleep mode issue.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

 Request you to follow the below troubleshooting steps.

Please follow the below steps: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here 

Hope this helps! Keep me posted. 

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Have a great day!