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Vegalla02
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Solved!

HPenvy locking and can’t be turned on

HP Envy 15
Microsoft Windows 10 (64-bit)

My HP Envy 15u220 suddenly turned of with a brief note on screen “Locking”. A piep/clicking sound came near the power button. I tried to turn it on, but no sign of ‘living’ exists. No blinking lights, no starting sound. Nothing. While I was in the middle of my work and it has not been backed up yet. Help please ...

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HP Support Agent
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Solved!

HPenvy locking and can’t be turned on

@Vegalla02, Welcome to the HP Support Community!

 

When you connect an AC adapter, do you see that it is charging?

Try with an alternate compatible AC adapter.

 

Disconnect all non-essential devices such as printers, scanners, external hard drives, and similar devices. Remove or disconnect all discs and devices from the computer, except for the mouse, keyboard, and monitor.

 

Perform a hard reset on a computer:

  1. Turn off the computer completely; disconnect the power cord from the computer.

  2. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  3. Reconnect the power cord and turn on the power.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

You may refer to this document for more info on troubleshooting No power and beep code issues

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Vegalla02
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Solved!

HPenvy locking and can’t be turned on

Done what you suggested. It finally can be turned on. Thanks

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HP Support Agent
HP Support Agent
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Solved!

HPenvy locking and can’t be turned on

@Vegalla02

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation