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Hard Disk Not Found during Boot?

HP Recommended
Not Sure will Look Up
Microsoft Windows 10 (64-bit)

My Mother has a laptop that is less than 2 years old. It is an HP laptop, running on Windows 10 (64-bit). I don't know the exact model or serial number but if it becomes necessary I will find out for you guys. I just really need some assistance.

Her laptop was running fine with no signs of any issues until now. I was not home when they happened but my parents say that the laptop was on and no body was using it and all of the sudden it made a feint buzzing/ringing sound, at first my Father said he thought that it was a phone ringing, but then he realized it was the laptop making the noise.

He said that the laptop was still on the main desktop screen, making this strange noise he's never heard before, and no one was using the laptop he didn't touch it either then all of the sudden the screen disappeared on its own and when he tried to get it turned back on it keeps saying the same error no matter what.

That error basically states that the hard disk cannot be found so the laptop can not boot. I ran the hard disk test, both the quick version and the extended version, neither of them get anywhere because it says immediately "Hard disk cannot be found/is not connected, please make sure all power and data cables are connected properly and try again" something along those lines.

This is a laptop so I have no idea how to take it apart to make sure things are connected properly, I also don't understand why or how the hard disk could possibly get disconnected in the first place when it was just sitting on a table by itself with no body using it or touching it...

But ultimately I am really praying (for my mom) that we can find a way to fix this problem and get her laptop running again, without losing all of her data on the machine. She's elderly now and she has soooo much data, pictures and videos and important documents and hard work she stored on that laptop over the last 2 years and it would break her heart if it were all lost. I always tell her to back stuff up onto an external hard drive but I don't think she has yet... well anyways please help, I'm really hoping that there is a way to reconnect the hard disk and get it working again... seems like the laptop just doesn't sense that there is one at all currently. So strange.

Thank you
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HP Recommended

This maybe because of excess charging or any similar problem.

Follow steps to fix: (Considiering it has a removable battery)

1. Remove battery open the two cases that protect ram, wireless antenna, hdd, cmos battery.

2. Take out your hdd clean its socket.

3. Take out cmos battery (if you dont know what it is, it looks like a wrist watch cell)

4. Clean cmos batter and its socket.

5. Put it all back again.

6. Place battery back again.

7. Turn it on.

If this doesn't help contact tech support.

If this helped you mark this as solved so as to help others.


Thank You,


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