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Astro4545 Honor Student
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Hard Disk Short DST failed

Pavilion g7
Microsoft Windows 10 (64-bit)
So when I turned on my laptop today it won't start, it doesn't even go to the Windows startup screen; just gives us a black screen.

Now I ran a hard disk test and it said Hard Disk short DST failed and gave me error code 0TSBG4-61M83F-MFPV5A-60S203.
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Provost Provost
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Hard Disk Short DST failed

Hi,

 

The 24 character error code does confirm a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your g7 series notebook - see Here for a further explanation.

 

Regards,

 

DP-K

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Astro4545 Honor Student
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Hard Disk Short DST failed

Is there anyway I can save the data from the hard drive? I won't be able to graduate without it.
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Provost Provost
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Hard Disk Short DST failed

Hi,

 

If it's absolutely vital to get at this data, then the safest method would be to seek the services of a company that specialises in data retrieval, however this is an expensive route to take.

 

Another more cost friendly option that usually works well would be to remove the HDD, place it in an external caddy - an example is on the link below - connect this to another PC and see if you can access your files.

 

External HDD Caddy 2.5".

 

If you need the Maintenance & Service Guide for your g7 series - let me know the full Model/Product No.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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