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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
HP Recommended
That error message indicates a hard disk failure.
It is unfortunate that this happens to be a weekend.
Since your notebook is still covered under warranty, it should be a matter of contacting HP for warranty service to arrange to send in your notebook for hard disk replacement. The hard disk is not a customer self repair warranty item.
A failed hard disk is a warranty replacement item. You will need to provide the failure ID when contacting HP.
Contacting HP
https://support.hp.com/us-en/contact-hp/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903284
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
Failure ID not in valid format XXXXXX-XXXXXX-XXXXXX-XXXXXX
The first section is missing a character.
There should be six characters in the first group just as there are in the remaining three groups.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
3
0
0
HP Recommended
HP Recommended
That error message indicates a hard disk failure.
It is unfortunate that this happens to be a weekend.
Since your notebook is still covered under warranty, it should be a matter of contacting HP for warranty service to arrange to send in your notebook for hard disk replacement. The hard disk is not a customer self repair warranty item.
A failed hard disk is a warranty replacement item. You will need to provide the failure ID when contacting HP.
Contacting HP
https://support.hp.com/us-en/contact-hp/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903284
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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