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‎05-26-2020 03:21 PM

HP Recommended
Product: Pavilion (ID- J733UA#ABA)
Operating System: Microsoft Windows 10 (64-bit)

My laptop is stuck in a boot loop after the HP logo appears. After doing a hard drive diagnostic test I get the failure ID : 6BSPG3-7P0A45-MFPV6K-60S503

3 REPLIES 3

‎05-26-2020 05:00 PM - edited ‎06-01-2020 02:12 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means you need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04427554

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part of the installation process where you are asked to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p100-notebook-pc-series/7234915/mode...

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‎06-01-2020 02:09 PM

HP Recommended

Would this suffice? 

477A1C82-CE6D-4F5B-8DE9-5DDDFBEAC32D.jpeg

 

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‎06-01-2020 02:20 PM

HP Recommended

Yes, that model should be fine.

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