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AjM8391
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Hard Drive Failure

Envy 17
Microsoft Windows 10 (64-bit)

Hello, 

My laptop has stopped booting.  I get the hp screen and spinning wheel,  hard drive light flashes as usual,  then the screen goes black. The hdd light flashes for another few moons then goes off,  nothing loads. I have hard   reset, memory reset and removed the cmos batt.

I checked the bios and Ron al the tests.  I get hdd primary failure and code

9E7168-87B9Q4-XD7X6J-60QC03

 

Can anyone help?

20190917_131824.jpg

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Hard Drive Failure

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c04696907

 

You may want to consider purchasing a better performing, normally more reliable solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 for free using the media creation tool at the link below to create installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 completes installing, you can install the drivers and available software from your notebook's support page...

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-17-n100-notebook-pc/8499288/model/9044601

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AjM8391
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Thank you for your reply.

Is there anyway to recover it or have i lost 4 years? 

I have a backup but it is months old...

How do I know what hdd will fit?

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Hard Drive Failure

You're very welcome.

 

You can buy any standard 2.5" x 7.0 mm hard drive of your choosing.

 

If you want to go with a SSD and you don't need a ton of storage space, this is an excellent performing budget friendly 500 GB model...

 

https://www.amazon.co.uk/SanDisk-Ultra-500GB-560MB-530MB/dp/B072R78B6Q/ref=sr_1_2?keywords=sandisk+s...

 

Doubtful you can recover data, but if you want to try, purchase a SATA to USB hard drive adapter, plug it into a working PC's USB port and see if you can read and copy the data from the failed drive.

 

Something like this...

 

https://www.amazon.co.uk/USB-SATA-Adapter-Cable-Drives-en-GB-SATA-USB-3-0-converter/dp/B01N2JIQR7/re...

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AjM8391
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You're very welcome.

 

Yes, that one would be fine.

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