10-14-2019 10:40 PM
When I turn my HP Notebook on, it goes to a black screen that says there is a Hard Drive SMART error. So I did the quick test & it just says the only thing that failed is my SMART Hard Drive. My husband says its time to take it out back & put it down, but I wanna see if I there is any hope in saving it. Anyones advice would be greatly appreciated. Thank you!
10-14-2019 11:40 PM
It indicates a Hard Drive failure. So, you will need to replace the Hard Drive. You could use a cheap SSD (about 30 $) which would also give a performance boost. You would then need to reinstall the OS,
If you want a guide on how to perform this fix you will need to provide the exact model or product number of the notebook.
Let me know,
10-16-2019 12:00 AM
Ok. The model is 17-p121wm
So you will need a 2.5" Hard Drive or you could opt for a 2.5" SATA3 SSD which would increase the performance a little
Next, you will need to replace the Hard Drive. On page 48 of service manual you can see the steps to replace the drive:
Then you will need to reinstall Windows. Here is a small guide:
Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.
If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.
When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.
I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.
Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.
Hope it helps,
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