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Madhur9713
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Message 1 of 2
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Hard disk Issue

HP Recommended
Pavilion 129-tx
Microsoft Windows 10 (64-bit)

The seagate hard disk FireCuda 1TB SSHD which comes with the original laptop is corrupt now and all of my data is lost. I want to know whether this hard disk could be replaced or in warranty period. Because in the official site of Seagate, they are telling me to contact manufacturer which is HP. And HP in my experience, I have the worst experience to the contact support of HP. So please help me if anything I could do.

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WAWood
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Message 2 of 2
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HP Recommended

@Madhur9713 

There are several different issues here.

 

First, the warranty.  HP generally does not do service on PCs whose warranty has expired.  So, before you make arrangements to send this PC off to HP, you need to know if the warranty is still in effect.

 

Second, drive repair.  HP does not repair drives, it replaces them -- and it discards the original drive.  So, if you want to have a hope of keeping anything from the original drive, you need to do the steps below about data recovery before you send the laptop off to HP.

 

Third, regarding Seagate, their warranty conditions and period apply only to drives purchased from them.  The warranty on the drive in your laptop is that of the original 12-month HP warranty.  So, even if Seagate has a longer warranty (in some cases, they have warrantied drives for three years) that warranty does not apply in your case.

 

--------------------------------------------

Let's start with data recovery ...

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm

 

---------------------------------


This is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support.

 

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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