07-06-2016 10:21 PM
I ran extensive diagnostics. The Hard disk Short DST test failed with failure id 6APNXA-70585V-MFPWWK-60SK03. Does this mean I have to replace my hard drive? My laptop's product ID is F6C92PA#ACJ and I have Win10 -64 installed on it.
07-06-2016 11:48 PM
Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
In the US:
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
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