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subhash807 Student
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Hard disk Short DST test failed

Pavilion n207tu
Microsoft Windows 10 (64-bit)

I ran extensive diagnostics. The Hard disk Short DST test failed with failure id 6APNXA-70585V-MFPWWK-60SK03. Does this mean I have to replace my hard drive? My laptop's product ID is  F6C92PA#ACJ and I have Win10 -64 installed on it.

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Provost Provost
Provost
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Hard disk Short DST test failed

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
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