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HP Recommended
hp tuch screen laptop model 15-1387
Microsoft Windows 10 (32-bit)

HP hard drive diagnostic failure ID number

1 REPLY 1
HP Recommended

If the diagnostic  routine has reported the hard drive as failed, it needs to be replaced.

If this is a warning, then you need to run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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