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Hard drive sDST Failed

HP Recommended
17- bs026cy
Microsoft Windows 10 (64-bit)

Wife dropped her laptop and ever since she has been getting a error code for the hard drive.

 

Do I need to replace the hard drive or can I salvage it?

 

Fail code is GLQ482 - 8SSA5Q - GXGGQK - 60RX03

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Hi,

You will need to replace the Hard Drive and reinstall the OS, You can replace with a regular mechanical Hard Drive (max 2TB because of thickness.

Example:

https://www.amazon.com/Seagate-BarraCuda-Internal-Drive-2-5-Inch/dp/B07D99S8Z7/ref=sr_1_4?crid=ON2VY...

 

However, the best idea would be to replace with a 2.5" SATA3 SSD as it will give a great boost to the everyday performance of the PC.

Example:

https://www.amazon.com/Crucial-MX500-NAND-SATA-Internal/dp/B077SF8KMG/ref=sr_1_1?dchild=1&keywords=m...

 

On page 43 of service manual you can see the steps to replace the drive.

http://h10032.www1.hp.com/ctg/Manual/c05963248

 

To install Windows again:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

 

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into the device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-17-bs000-laptop-pc/15551424/model/18162202/product-info

 

Once you have removed the drive you can try recovering data from it by getting a SATA to USB cable

 

Hope it helps,

David

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