Hardware reset on HP Envy 13T-ba000 CTO

[DSteiner81]

PC will not power on.

[Nal_NR]

Hi @DSteiner81,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the PC  not powering on. 

If your HP ENVY Laptop - 13t-Ba000 CTO is not powering on, there are several troubleshooting steps you can follow to diagnose and possibly fix the issue:

Basic Troubleshooting

Check Power Supply and Connections:

• Ensure the power adapter is securely connected to both the laptop and the power outlet.
• Check if the power adapter's LED indicator is on. If not, try using a different power outlet or power adapter if available.

Perform a Hard Reset:

• Disconnect the power adapter and remove any connected peripherals.
• Press and hold the power button for 15-20 seconds to drain any residual power.
• Reconnect the power adapter and try powering on the laptop again.

Advanced Troubleshooting

Check for Signs of Power:

• Observe if there are any LED lights (such as the charging indicator) or sounds (like fan noise) when attempting to power on the laptop.

Battery Check:

• If the battery is removable, try powering on the laptop with the battery removed and only the power adapter connected. This can help identify if the battery is causing the issue.

Reset Internal Components:

• Disconnect the power adapter and remove any connected peripherals.
• Press and hold the power button for about 60 seconds.
• Reconnect the power adapter and try turning on the laptop again.

External Display Test:

• Connect the laptop to an external monitor to check if the display is the issue. Sometimes the laptop might power on, but the screen may remain blank.

Further Steps

Inspect for Physical Damage:

• Check for any visible signs of physical damage or liquid spills that could be causing the issue.

If the laptop powers on partially or you can access the BIOS, run diagnostics using HP Support Assistant to check for hardware issues. If none of the above steps work, it may be hardware issue and might need service. Contact phone support. 

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance

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