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Toonarmy1971 Honor Student
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Have reset ultrabook and won't accept password.

HP elite book
Microsoft Windows 10 (64-bit)
I have factory reset and it comes back to the windows 10 log on asking for password , no I know this is correct yet it won't accept it.
And I don't know how to re set it
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Provost Provost
Provost
49240 9764 16623
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HP Recommended

Have reset ultrabook and won't accept password.

Hi,

 

It may be worth trying the following to rule out a possible error with the keyboard input configuration.

 

At the log on screen, click the Ease Of Access icon in the bottom right corner, select On-Screen Keyboard and enter your password using this.

 

Regards,

 

DP-K

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Windows Insider MVP

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Toonarmy1971 Honor Student
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Have reset ultrabook and won't accept password.

It doesn't give me that option as goes straight to log on
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Provost Provost
Provost
49240 9764 16623
Message 4 of 4
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HP Recommended

Have reset ultrabook and won't accept password.

Hi,

 

Can you upload an image of the log-on screen.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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