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HP Recommended
2020 HP Envy x360 15 10th Gen Intel 4-Core i7-10510U 16GB, 1TB PCIe

I have a (2020 HP Envy x360 15 2-in-1 Laptop 10th Gen Intel 4-Core i7-10510U 16GB, 1TB PCIe, Webcam kill switch, 15.6 FHD Touchscreen NVIDIA MX330 4GB) it’s been working fine for 2-3 years but suddenly I can’t seem to get the screen to open anymore. I get 5.3 white blinks in the caps lock and I’m not sure what to do anymore. It was working perfectly yesterday like every time but now it suddenly doesn’t.

1 REPLY 1
HP Recommended

Hi @Sam20010,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're encountering an issue with your laptop's display. The blinking caps lock LED on HP laptops often indicates a hardware issue. In your case, 5.3 white blinks typically suggest a problem with the system board or other critical hardware components.

 

Here are some steps you can try to troubleshoot the issue.

 

  • Hard Reset: Sometimes, a hard reset can resolve minor hardware glitches. To do this, disconnect the laptop from any power source, including the charger, and remove the battery if possible. Press and hold the power button for about 15-20 seconds. Then reconnect the battery (if removable) and power source, and try turning on the laptop again.
  • Check Connections: Ensure that all external devices (such as monitors, USB devices, etc.) are disconnected from the laptop. Sometimes, a loose connection can cause display issues.
  • External Monitor: Connect your laptop to an external monitor using an HDMI cable (if available). This will help determine if the issue is with the laptop's display or with other internal components.
  • Memory Check: Faulty RAM can cause display problems. If you're comfortable doing so, try reseating the RAM modules or testing them individually in different slots (if applicable).

 

Given the specific LED blink pattern you mentioned, it's probable that there's a hardware malfunction, possibly related to the system board or another critical component.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.