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Joel-21 Student
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Hello I need Help With My chromebook 14 when i start it up it only stays on the chrome logo forever

Chrome 14
Chrome OS

And sometimes the screen only goes black

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Hello I need Help With My chromebook 14 when i start it up it only stays on the chrome logo forever

Hi @Joel-21

 

Welcome to the HP Support Community. 

 

Try these steps -

 

1) Press the power button  and refresh button  for five seconds. The computer turns off, and then turns on again.

2) If necessary, press power button again to turn on the laptop.

 

If the issue still persists, try step#3 from here

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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