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Hello. My brother has cancer and lost allof his hair. Hello and it no longer recognizes him.

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Microsoft Windows Server 2016

Hello. My brother has cancer and lost allof his hair. He tried to log into Hello and it no longer recognizes him and he never set up a pin. The frustration exasperates his situation. What can we do? We are still in the hospital as I write. We called HP but they tried to sell us the monthly support before helping us out.

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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