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‎02-28-2024 03:28 AM

HP Recommended
Product: HP ProBook 4710s Notebook PC (ENERGY STAR)

My computer went to a black screen while in my email. Cntrl,alt,del does not respond held the power button to turn off. When it came back up it said repair recommended or start windows normally. I have tried both and they go to black screen. Then I tried f5 at start up safe mode is a black screen then it goes to blue. I ran a hard disk test it failed error: Read failure error: Read failure

Category:
1 REPLY 1

‎02-28-2024 03:21 PM

HP Recommended

The read error is an indication of an internal drive failure.

 

Read this thread from HP and watch the video to see if anything helps:

 

https://support.hp.com/au-en/document/ish_3053911-2842957-16



I am a volunteer and I do not work for, nor represent, HP
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