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‎08-05-2020 11:36 PM

HP Recommended
Product: HP ENVY x360 - 13-ag0014au
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I looked into the threads regarding laptops turning on then off immediately but none seem to share my problem.


After hitting the power button, the laptop would at first start the fan and light up the keyboard, then would stop immediately in less than three seconds. This would happen repeatedly about 5 times before booting up successfully.

 

Some other details below:

- This also only happens when the laptop has been turned off for a while.

 

-Immediately restarting or turning off the PC after successful startup and waiting for just a few minutes and starting up again would allow the Laptop to startup normally.

 

-Laptop starts the fans and lights the keyboard severally before successfully booting up.


1 REPLY 1

‎08-05-2020 11:56 PM

HP Recommended

Have you run any diagnostics to see if any problems?Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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