05-05-2016 01:25 AM
So whenever I start up my hp pavilion g6 the screen stays black and I get the blink code on the caps lock key, I have researched this and found out that it was either a board system failure or a cpu not functional. I have reseated my memory modules to see if that would work, it didnt. I have tried starting up from bios menu and running the memory and hard drive test, but everytime this happens my computer freezes and I have to restart because it never unfreezes. This happens every single time I try to launch in safe mode or repair mode and I cant do anything about it. I have attempted to system restore off of repair mode but everytime I get close to it an error pops up asking to disable drivers and how it has been canceled to prevent damage to my computer. I cannot do anything about fixing the first problem because the freezing problem doesnt allow me. I have also tried running the diagnostics off of the bios but again the freezing thing stops it. Someone please help
05-06-2016 06:58 AM
Welcome to the HP Support Community!
I have read about your HP Pavilion g6 Notebook not starting and the led lights indicate that it is a memory module issue. Checking this i see the only way to tell if it is the Memory is to try removing one at a time and try the test.
I could give exact memory modules if i could have your product number.
Please let me know.
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