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Destined00145_5
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Message 1 of 2
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Help with signing in my laptop

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Hp Pavilion 360

My laptop is an hp pavillion x360. I was using it perfectly fine and then the screen just stays on the sign in page. The mouse and touch screen works but it’s not letting me type in my password to sign in.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Destined00145_5

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a Keyboard Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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