I ran Norton diagnostics which identified 4 files that were allegedly making my 'start up' slow. They appeared unrelaed to anything mportant (Spotify, Adobe etc ) and recommended i remove them from start up which i commanded .
Since that point the lap top will not boot properly.
F2 HP diagnostics report gave Start up Test Failure PU 457W-5T8A88-MFPV4K-60RW03
Run in Testalso failed with same result.
System BIOS rollback failed
BIOS update not available.
I was hoping to get some system recovery access but this has not been possible.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".