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ERobles04
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Hi my laptop is freezing frequently.

Whenever i lock my screen down and return, my laptop freezes on a program and will not allow me to switch to any other function unless i do a "control, alt, delete" and then escape to switch to another program. i have to repeat that process for several minutes before it will allow me to switch normally.

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Hi my laptop is freezing frequently.

@ERobles04

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • What is the operating system?
  • Did you make any changes in the settings of your PC prior to the issue?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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