10-17-2019 11:42 AM - last edited on 10-20-2019 11:41 AM by Jacky-D
Whenever i lock my screen down and return, my laptop freezes on a program and will not allow me to switch to any other function unless i do a "control, alt, delete" and then escape to switch to another program. i have to repeat that process for several minutes before it will allow me to switch normally.
10-20-2019 11:37 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- What is the operating system?
- Did you make any changes in the settings of your PC prior to the issue?
Keep me posted for further assistance.
I am an HP Employee