cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
7 2 0 0
Message 1 of 2
902
Flag Post

How To Reset Administrator BIOS Password

HP Recommended
HP Elitebook 8560p
Microsoft Windows 7 (64-bit)

I have an HP Elitebook 8560p with Windows 7 Pro 64 bit OS however when i tried to upgrade it to Windows 8.1, it won't detect the hard drive to install the new OS and it is aking for drivers or to load drivers. I think the drivers for the hard drive had been corrupted or damaged. I tried to setup the BIOS howver it is asking for Admin password which in the first place i did not setup.How can i fix this issue and used my HP laptop again, Can you kindly assist or enlightened me. Thank you.

1 REPLY 1
Highlighted
Level 10
4,161 4,159 563 1,284
Message 2 of 2
Flag Post
HP Recommended

Dear Customer,

 

Welcome to HP Support Forum and we are glad to assist you.

 

This is to inform you that all HP Business Notebooks such as Probooks  or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the

code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

  1. Please have a look at this link. 

http://forums.mydigitallife.info/threads/49497-HP-Probook-Elitebook-BIOS-Password-Reset-Utility

 

  1. Replace the BIOS chip

http://www.ebay.com/itm/HP-Elitebook-8470p-8470w-8570p-8570w-8770w-Programmed-Bios-Chip-No-Password-...

 

  1. Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation