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Computedemon
New member
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Message 1 of 2
106
Flag Post

How does one come into contact with HP service depeartment? Day 2!

HP Recommended
iHP Envy 17-ce05500nd
Microsoft Windows 10 (64-bit)

Hi,

 

My laptop is broken down.

A fatal error in Windows (WHEA_UNCORRECTABLE_ERROR)

 

During normal Windows operation, it suddenly froze, and displayed the above windows messag.

During a new boot it freezes up. I tried a dozen times. Sometimes I can come into the menu to repair in Windows, however it always ends up with a total freeze or the above message.

When running the HP tools <F2> it freezes up during the memory test.

I suspect a RAM problem.

 

I tried yesterday to contact HP via the Bot, which didn't work out

.Next via Whatsapp, and now about 20 hours later still no respons.

With a new try today, even the bot doesn't reply any more.

Is this my bad temper  or common HP behaviour?

Still under waranty, so I can wait a bit more, however do need this laptop for school work.

 

HELP

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post
HP Recommended

@Computedemon

 

I reviewed your post and I understand that the computer is not booting to Windows and you are facing issues contacting the support team.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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