• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP-laptop 15s-fq2015na

I plugged in pressed power on and all I have had in the last 4 hours is a spinning circle with "Just a moment"   it's this normal to have to wait so long?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Sam1100 

NO, it certainly is not normal.  Something is seriously wrong with the laptop, and this is bad way to start out with a new PC.

 

IF this were mine, I would contact where I bought it an either arrange for a replacement or arrange for a refund.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

@Sam1100 

NO, it certainly is not normal.  Something is seriously wrong with the laptop, and this is bad way to start out with a new PC.

 

IF this were mine, I would contact where I bought it an either arrange for a replacement or arrange for a refund.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.