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Sam1100
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Solved!

How long should I except my newly purchased laptop take to set up? It is 3 hours so far.

HP Recommended
HP-laptop 15s-fq2015na

I plugged in pressed power on and all I have had in the last 4 hours is a spinning circle with "Just a moment"   it's this normal to have to wait so long?

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WAWood
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@Sam1100 

NO, it certainly is not normal.  Something is seriously wrong with the laptop, and this is bad way to start out with a new PC.

 

IF this were mine, I would contact where I bought it an either arrange for a replacement or arrange for a refund.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,852 24,531 3,145 7,828
Message 2 of 2
Flag Post
HP Recommended

@Sam1100 

NO, it certainly is not normal.  Something is seriously wrong with the laptop, and this is bad way to start out with a new PC.

 

IF this were mine, I would contact where I bought it an either arrange for a replacement or arrange for a refund.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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