10-02-2019 03:40 PM
Hello, I cannot get rid of my password when I come on to my lap top.
I have followed these directions:
If this is your Windows log-on password, try the following.
Open windows Control Panel, in the top right of this window click the dropdown menu for 'View by' and select Large Icons. Now click User Accounts, click the Remove password link, enter the current password and then click the 'Remove Password' button.
However I get the message that says:
Windows cannot remove the password. Password and/or account policies require the account to have a password.
Thank you for any assistance.
10-02-2019 03:54 PM
Thank you for using HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.