How to remove HP DIAGNOSTIC on start up. I can't get past this screen?

[Gregory113513]

Can't get past or remove the HP DIAGNOSTIC SCREEN.

[Irfan_06]

Hi @Gregory113513,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit. Please share a image of the error on the screen to isolate the issue. 

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Irwin6

HP Support