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11-27-2022 09:59 AM
Product: HP Pavilion Gaming - 15-dk0068wm
I have an hp 15-dk0068wm gaming laptop that will not work. Bought in November 2019, stopped charging in October 2020. Replaced charger and it charged a couple times. A month later, December 2020, same issue again. Of course it’s only days out of warranty by now so no help from hp. It’s been an expensive paperweight for a couple years now. I decided to try to replace the battery the other day and it actually charged once. Powered up and updated everything. Now it’s dead again and same problem again, no power and not charging .Just wondering if there is a fix for this. Should be a recall if it’s the motherboard since it costs more to replace it than the computer costs new.
1 REPLY 1
11-30-2022 08:18 AM
Welcome to the HP Support Community
I understand you are facing a hardware issue with your HP Pavilion Gaming - 15-Dk0068wm as you have already tried all possible troubleshooting. Not to worry I will help you to get a resolution to resolve the issue.
The PC needs to be sent to HP Service Centre to get it repaired, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted.
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