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Wander68
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Message 1 of 2
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Hp 15-bw011dx

hp laptop hp 15-db011dx
Microsoft Windows 10 (64-bit)

i have a hp laptop that has a bios password and i haven't used it for a long time so i have forgoton the password after entering the password wrong it gives me the system is locked and the code 50005608 can anyone help by the way i tried to remove the cmos battery and it dint work 

thanks for any help

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Message 2 of 2
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HP Recommended

Hp 15-bw011dx

Hello @Wander68,

I‘m sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance - something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html


Uli

 

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