Hp Envy 15t freezes periodically

[Jerry_Envy]

Greetings, distinguished ladies and gentlemen.  I just got an HP Envy 15t and have noticed that it freezes periodically, please, what do I do? Thank you very much. 

[Raj_05]

Hi @Jerry_Envy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issues you're experiencing with your HP Envy 15t. Here are several steps you can take to troubleshoot and potentially resolve the periodic freezing.

Update Drivers and BIOS:

• Ensure all your drivers, especially graphics and chipset drivers, are up-to-date. You can do this through the Device Manager or by visiting the HP Support website.
• Update your BIOS to the latest version from the HP Support website.

Check for Windows Updates:

• Make sure your Windows operating system is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.

Run a System Scan:

• Use the built-in Windows tools to check for and repair any system issues.
  • System File Checker (SFC): Open Command Prompt as an administrator and run sfc /scannow.
  • DISM Tool: Open Command Prompt as an administrator and run DISM /Online /Cleanup-Image /RestoreHealth.

Check for Malware:

• Run a full system scan using Windows Defender or any other reputable antivirus software to ensure your system is free from malware.

Disable Unnecessary Startup Programs:

• Too many startup programs can slow down your system and cause freezing. Go to Task Manager > Startup and disable programs that are not necessary.

Check for Hardware Issues:

• Run HP Hardware Diagnostics to check for any hardware issues. Restart your laptop and press the F2 key to access the diagnostics tool.

Adjust Power Settings:

• Sometimes, power settings can cause issues. Go to Control Panel > Power Options and select High Performance. You can also customize the plan settings to ensure maximum performance.

Perform a Clean Boot:

• A clean boot can help you identify if any third-party services or applications are causing the issue. Follow this guide to perform a clean boot.

Reinstall Windows:

• If none of the above steps work, you might consider performing a clean installation of Windows. Be sure to back up your data before doing this.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support