11-17-2016 10:33 PM - edited 11-17-2016 10:39 PM
ok this is totally nuts. I can start the computer with the battery and it can only see the external screen. I remove the battery and plug in Ac then I have to do hard reset and it will come on. It can see both the external and internal with the ac power but only the external with the battery and wont power on with both ac and battery in.
I have checked battery
11-18-2016 02:43 PM
Hi! @Anygame, Thanks for stopping by the HP Support Forums!
I understand that the laptop display comes on only when it connected with an adapter.
Don't worry I'll try to help my best.
Try few steps recommended below.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Turn on your keep tapping f10 key to enter BIOS. Select restore defaults by tapping the f9 key once. Press f10 to save changes and exit.
If the issue still persists, Please run system diagnostics test from f2.
Turn on your PC keep tapping the f2 key. Run the system test and let me know the results.
In Windows, search for and open Power Options.
In the Choose or customize a power plan window, click Change plan settings next to the plan that you wish to change.
In the Change settings for the plan window, click Change advanced power settings.
Select on the battery to yes or enable all the options.
Or select maximum performance on battery.
Let me know if this helps!
Have a wonderful weekend! :)
I am an HP Employee