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‎08-27-2019 07:33 PM

HP Recommended
Product: Notebook 15-ac121dx
Operating System: Microsoft Windows 10 (64-bit)

My Hp notebook will not boot. when i turn it on the backlight lights up but no "Hp" logo appears. 

when I press esc: "ESC...Pause Startup" stays on screen

F1: "F1..System Information"

F2: "F2...Startup Check"

F9: "Change Boot Device Order"

F10: "F10...BIOS Setup Options"

F11: "F11...System Recovery"

When I press the following buttons it shows those words and then its stuck until I power it off. I have tried everything including the bios recovery key combo. Its been like this for months. The exact model of my laptop is Hp Notebook 15-ac121dx.

 

Any help?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2019 12:28 PM

HP Recommended

Hi

The F2 diagnostic routine failing to run suggests a problem with the Main Board.

 

Beyond me, Sorry.

View solution in original post

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5 REPLIES 5

‎08-28-2019 02:49 AM

HP Recommended

Hi

The important one is the F2 option to test the Hard Disk.

 

Can you post a picture of the screen with the F2 option selected please?

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‎08-30-2019 07:40 PM

HP Recommended

F2...Startup Check (Sorry about the blurry photo.)

 

 

 

 

F2...Startup CheckF2...Startup Check

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‎08-31-2019 02:39 AM

HP Recommended

Hi

The test should give a positive PASS/FAIL result.

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‎08-31-2019 08:31 AM

HP Recommended

Hello

How will I know the reult of the test? When I press F2 it shows those words and then the screen stays like that until i power it off

Was this reply helpful? Yes No

‎08-31-2019 12:28 PM

HP Recommended

Hi

The F2 diagnostic routine failing to run suggests a problem with the Main Board.

 

Beyond me, Sorry.

Was this reply helpful? Yes No
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