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Wereshrike
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Hp Omen not charging

Hp Omen 15-ce019dx
Microsoft Windows 10 (64-bit)

My Omen 15-ce019dx will not charge. I have not used it in a few weeks to a month now. When I went to turn it on, the LEDs and keyboard lit up and immediately turned off.

 

I plugged the laptop in to charge and left it for an hour or so, and upon my return I attempted to turn the laptop on and nothing happened. There were no sounds or lights. I then noticed the indicator light for the charging port is orange, but blinking very slowly. The battery is not charging and I am not sure why.

 

I have taken the battery out and held the power button to drain the static in the system but that did not work.

 

The laptop doesn't have enough power to turn on, and the battery will not charge. There does not seem to be anything physically wrong with the adapter either. 

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HP Support Agent
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Hp Omen not charging

@Wereshrike Welcome to HP Community!

Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

 

While you respond to that, here's  the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

 

Reasons for a hard reset

A hard reset has the following effects:

  • Clears the memory.

  • Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

  • Windows stop responding.

  • The display suddenly goes blank.

  • The computer does not wake from sleep or hibernate modes.

  • Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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Wereshrike
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Hp Omen not charging

Hello and my apologies for not responding earlier. I wasn't aware there was a response. 

 

I've done a hard reset of the laptop and the result did not change. I tried the ac adapter of my other HP laptop and that also did not change anything. I replaced the battery as well, as I have a second one for this particular laptop and the issue is still the same. Also yes I have indeed tried different outlets as well. 

 

However since it was sitting for a while I ended up plugging it in earlier today and to my surprise it started to charge, and the light was completely solid. I let it sit like that for about 20 minutes and attempted to turn it on, the led lights lit up for the first time during this process but then the laptop once again shut off and now the problem is back, and is the same. This is particularly difficult because I'm finding it hard to be able to test anything, since no power gets to the laptop and it cannot turn on. 

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Hp Omen not charging

@Wereshrike If you've done all that and yet the issue persists, this seems to be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..

Riddle_Decipher
I am an HP Employee

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