11-05-2016 10:53 AM
I have just purchased a brand new laptop (HP Pavilion 15-an001na). However I can not charge it. i can only use it with the AC adaptor plugged into it.
At the bottom of the screen it says 'charger plugged in but not charging'
This is really inconvientant, has anyone came across this issue before?
And/or has a solution?
11-08-2016 09:30 AM
Thank you for posting on HP Forums,
I'd be glad to help you :)
As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,
Don't worry, though, as I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting if your battery appears to be not charging.
Battery Does not Power Notebook or Hold a Charge
Battery Charging Delayed When Operating Notebook in High Ambient Temperatures
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
Battery Indicator Light Turns On and Off While Battery is Charging
To understand more about how your battery works: Click here
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Have a good day, Ahead.
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