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‎11-03-2019 08:36 PM

HP Recommended
Product: Pavilion 15 Gaming Laptop

i used my laptop for like 4 hours it overheated and shut off so i let it sit for a couple days now when i try to boot it up it stays in a boot loop 

1 REPLY 1

‎11-04-2019 03:37 AM

HP Recommended

Hi,

Try performing HP Hardware diagnostics at boot and see if it shows any hardware errors (such as the Hard Drive)

Turn off the PC by holding the power button. Turn on PC and continuously keep pressing ESC until the startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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