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HP Recommended
Hp pavilion dv6 xg750ua#aba
Microsoft Windows 10 (64-bit)

My hp pavilion dv6 xg750ua#aba boots up to the point when the windows logo and the loading circle pop up and the loading circle will spin for hours and hours. I'm running Windows 10 and I think it's 64 bit. Thanks in advance for any help and advice!

1 REPLY 1
HP Recommended

@Billiamajck 

If this DV6 still has the original drive, the most likely cause for this is drive failure.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



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